Services & Packages
On this page you’ll find all the services I offer.
Do you have any questions about any of the services? Shoot me a message via this email.
CX 101 Strategy Guide
€79 ✨ Limited time Launch price: €59.99
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This guide is an e-book filled with loads of practical information on how to get started with your CX strategy.
What’s included:
Guide on what to include in your CX Strategy
Practical tips
A CX Strategy Checklist
A Customer Journey Mapping Template
Get a revised version for free when it is updated
Recommendation on CX tools and further CX readings
& much more
CX Strategy Guide + 3 month guidance
€799 ✨ €599 per month
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This is the recommended package if you are completely new to CX Strategy and would like me to guide you through the steps to create a CX Strategy for your organisation.
What’s included:
The CX Strategy Guide and all it’s content (see on the left)
3 months consultancy package with 2 consultancy calls (6 in total)
A clear plan on how to start creating and embedding a CX strategy in your organisation
By the end of the 3 months you’ll have a clear plan and specific recommendations
Possibility to extend
€49 for the guide + €200 per session
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A one off session is recommended if you’d like to get more explanation about the CX Strategy guide OR if you want to discuss specific CX topics with me.
What’s included:
Explaining the CX Strategy Guide 101 in a 1 hour session
Dive into specific chapters of the guide (e.g.
I am also specialised in the following CX topics:
Voice of The Customer Program set up (e.g. NPS, CSAT, CES)
UX research (research methods, qualitative analyses of unstructured data, workshop facilitation)
Customer centric culture
CX Strategy
Experience in B2B/Saas small to medium sized companies
CX Strategy guide + One off session
Other Services
CX Strategy guide + immersive CX consulting
Coming soon
This will be an immersive CX consultancy package that would last for at least 5 months and would dive deeper into creating a custom made CX Strategy for your organisation.
If you’re already interested in this package, please contact me directly.
FAQs
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I have 8 years of experience in driving CX at B2B SaaS organisations. On top of that, I have extensive experience in UX research, which is incredibly beneficial especially for SaaS companies.
With CX Sprinkles I also want to shift the mindset from the theoretical to the practical: I have tried and tested various approaches and CX projects, so I can give you practical advice that will make it easier to start with implementing Customer centric processes at your organisation.
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Starting with a CX strategy is crucial because it sets the foundation for a customer-centric approach that drives long-term success.
💡 49 percent of customers who left a brand to which they’d been loyal in the past 12 months say it’s due to poor CX. (Emplifi)
By defining your CX strategy, you'll:
Align your organisation: Ensure everyone is working towards the same goal: delivering exceptional customer experiences that drive loyalty, retention, and growth.
Understand your customers: Identify their needs, pain points, and motivations to create targeted solutions that meet their evolving expectations.
Prioritize initiatives: Focus on the most impactful improvements that drive the greatest value for your customers and your business.
Measure and improve: Establish a framework for tracking and analysing customer feedback, sentiment, and behaviour to continuously refine your CX strategy.
Stay ahead of the competition: By prioritising CX, you'll differentiate your brand, build customer loyalty, and maintain a competitive edge in the market.
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As a startup, investing in CX might seem like a luxury you can't afford. However, thinking about CX from the start can bring significant benefits:
Differentiate yourself: By focusing on CX, you'll stand out from competitors and establish a strong brand reputation.
Build a loyal customer base: Delivering exceptional experiences will encourage customer loyalty, reducing churn and increasing retention.
Reduce costs: Identifying and addressing customer pain points early on can reduce the likelihood of costly mistakes and rework.
Gain a competitive edge: By putting the customer first, you'll be better equipped to adapt to changing market conditions and customer needs.
Attract and retain top talent: A strong CX strategy can attract top talent and improve employee engagement, as employees are more likely to be passionate about delivering exceptional customer experiences.
Create a scalable foundation: By establishing a CX strategy early on, you'll lay the groundwork for future growth and scalability.
